Thank you, Judith!

Thank you for submitting our survey!

Please enter the date of service: 07/21/2017
Rate Our Service: 4 – Above Average
How do you like us going paperless? I Love It!
How likely are you to refer our service to your friends and family? Most Likely

We appreciate your feedback!

Thank you, Kelly, for submitting the Survey!

Please enter the date of service:
7/17/17

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
Special thanks to Gail for arranging John to come in earlier than previously scheduled! John was fabulous and had the air up and going in no time. Thank you!!!!! Kelly

Thank you, Brian & Pat

We received a survey submission from Brian and Pat.

Please enter the date of service:
06/23/2017

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
Being at our summer home, we were worried about getting a company to come in to repair our air conditioner. Fortunately our neighbors (Tim Ryan & Grayce Nelson) are customers of Brown’s and recommended your company to do the task of looking at and repairing the unit. We were completely satisfied!!

______________________________________

Brian & Pat received their $5 off checkout coupon for contributing to our survey. We appreciate the feedback and look forward to our next visit!

Thank you, Wayne!

We received another survey from Wayne:

Please enter the date of service:
06/04/2017

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
……….Called the 4th on a Sunday, as our Central AC had stopped working and smelled smoke. John came over within an hour and diagnosed and repaired the AC. Had to replace the blower motor as it had burnt up. John was very pleasant and paid attention to every detail in the repair. Have used Browns for 12 years and would not use anyone else. Very Satisfied.

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Wayne received our $5 off coupon for his next checkout! Thanks again, Wayne. We appreciate the feedback.

Thank you, Ms. Kiser!

Ms. Kiser submitted a survey after we performed service at her home. This is what her comment was:

Please enter the date of service:
05/24/2017

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
I work with a lot of construction vendors on a daily basis. This is the only company that I do not hesitate to recommend to customers and my friends. Thanks again for always making sure my HVAC is always up and running.

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We sent Ms. Kiser a $5 off coupon for her next check out to extend our appreciation for her taking the time to complete the survey.

Thank you, Mr. Hicks!

Mr. Hicks submitted a survey of our service and this is his comment:

Please enter the date of service:
06/01/2017

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
The whole process from reviewing my needs, system proposal and installation were handled in a professional manner. The installation crew arrived as scheduled and completed the work in a timely manner with attention to detail. I am very satisfied with the entire experience.

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We sent Mr. Hicks a $5 coupon off his next checkout to show our appreciation.

Busy Days are Coming!

As the temperature rises, we get loaded up on service calls but we do our best to make sure you are taken care of in the heat of the day. Call us at 352-728-4990

It’s getting HOT!

We have added a short survey to our website. When you get your invoice, there is a link to let us know how we did. If you complete the survey, we will send you a $5 off coupon to use on your next check out. We sincerely appreciate the time you take to provide us your feedback. Also, you can sign up for filter service and reminders. We can provide you with a case of high quality pleated filters and remind you when to change them through email notifications.

Thank you, Bob H.

We received a very sincere letter from Mr. Bob H. We thank you, Bob, for taking the time to let us know how much you appreciate our service to you over the years. Also, we’d like to thank those that refer our services like Bob and Judy, to your friends and neighbors. That means more to us than you can imagine! Thank you so much.

We look forward to continuing to serve all your ac and heating needs!

Brown’s Arctic Air, Inc. Earns BBB Accreditation

Better Business Bureau 2017

Brown’s Arctic Air, Inc. is Committed to BBB’s Standards of Trust

This week, Brown’s Arctic Air, Inc. announced its recent accreditation by BBB Serving Central Florida. As a BBB Accredited Business, Brown’s Arctic Air, Inc. is dedicated to promoting trust in the marketplace.

According to BBB reports by Princeton Research, seven in ten consumers say they are more likely to buy from a company designated as a BBB Accredited Business. BBB is a resource for the public, providing, providing objective, unbiased information about businesses. “We are pleased to be BBB Accredited because we value building trust with our customers,” said Robert Brown, “Our BBB Accreditation gives our customers confidence in our commitment to maintaining high ethical standards of conduct.” BBB Accredited Businesses must adhere to BBB’s “Standards of Trust,” a comprehensive set of policies, procedures and best practices representing trustworthiness in the marketplace. The standards call for building trust, embodying integrity, advertising honestly and telling the truth, being transparent, honoring promises, being responsive and safeguarding privacy.

About Brown’s Arctic Air, Inc.

When you choose Brown’s Arctic Air, you can feel confident that you’re getting the highest quality in both products and service. We’re committed to delivering 100% customer satisfaction in everything we do.

We are a third generation air conditioning and heating business owner. Curtis W. Kinney’s (former owner of Kinney’s A/C & Heating) grandson. I was taught by the best from right out of High School. “Papa” cut me NO slack. I started out as a duct mechanic’s helper. I went to vo-tech at night to learn the basics and the school of hard knocks during the day. From duct mechanic helper, I progressed to Job Foreman, running crews from 2 to 4 on jobs such as St. Paul’s School in Leesburg or Books-a-Million in the Lake Square Mall, then to Sales and Service Manager. I learned design and indoor air quality. Quality and fairness was our backbone and it was second nature. Anything else was unacceptable.

I was taught to be the customer’s informer, my customers are intelligent people. Give them enough information and let them make the smart choice that fits their budget. My reputation will be my highest advertising investment.

About BBB

BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Contact BBB Serving Central Florida at 407-786-9008.

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