Thank you, Ms. Kiser!

Ms. Kiser submitted a survey after we performed service at her home. This is what her comment was:

Please enter the date of service:

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
I work with a lot of construction vendors on a daily basis. This is the only company that I do not hesitate to recommend to customers and my friends. Thanks again for always making sure my HVAC is always up and running.


We sent Ms. Kiser a $5 off coupon for her next check out to extend our appreciation for her taking the time to complete the survey.

Thank you, Mr. Hicks!

Mr. Hicks submitted a survey of our service and this is his comment:

Please enter the date of service:

Rate Our Service:
5 – Awesome!

How do you like us going paperless?
I Love It!

How likely are you to refer our service to your friends and family?
Most Likely

Please give us any extra feedback as to how we can improve our services:
The whole process from reviewing my needs, system proposal and installation were handled in a professional manner. The installation crew arrived as scheduled and completed the work in a timely manner with attention to detail. I am very satisfied with the entire experience.


We sent Mr. Hicks a $5 coupon off his next checkout to show our appreciation.

Busy Days are Coming!

As the temperature rises, we get loaded up on service calls but we do our best to make sure you are taken care of in the heat of the day. Call us at 352-728-4990

It’s still HOT!

We have added a short survey to our website. When you get your invoice, there is a link to let us know how we did. If you complete the survey, we will send you a $5 off coupon to use on your next check out. We sincerely appreciate the time you take to provide us your feedback. Also, you can sign up for filter service and reminders. We can provide you with a case of high quality pleated filters and remind you when to change them through email notifications.

Thank you, Bob H.

We received a very sincere letter from Mr. Bob H. We thank you, Bob, for taking the time to let us know how much you appreciate our service to you over the years. Also, we’d like to thank those that refer our services like Bob and Judy, to your friends and neighbors. That means more to us than you can imagine! Thank you so much.

We look forward to continuing to serve all your ac and heating needs!

Brown’s Arctic Air, Inc. Earns BBB Accreditation

Better Business Bureau 2017

Brown’s Arctic Air, Inc. is Committed to BBB’s Standards of Trust

This week, Brown’s Arctic Air, Inc. announced its recent accreditation by BBB Serving Central Florida. As a BBB Accredited Business, Brown’s Arctic Air, Inc. is dedicated to promoting trust in the marketplace.

According to BBB reports by Princeton Research, seven in ten consumers say they are more likely to buy from a company designated as a BBB Accredited Business. BBB is a resource for the public, providing, providing objective, unbiased information about businesses. “We are pleased to be BBB Accredited because we value building trust with our customers,” said Robert Brown, “Our BBB Accreditation gives our customers confidence in our commitment to maintaining high ethical standards of conduct.” BBB Accredited Businesses must adhere to BBB’s “Standards of Trust,” a comprehensive set of policies, procedures and best practices representing trustworthiness in the marketplace. The standards call for building trust, embodying integrity, advertising honestly and telling the truth, being transparent, honoring promises, being responsive and safeguarding privacy.

About Brown’s Arctic Air, Inc.

When you choose Brown’s Arctic Air, you can feel confident that you’re getting the highest quality in both products and service. We’re committed to delivering 100% customer satisfaction in everything we do.

We are a third generation air conditioning and heating business owner. Curtis W. Kinney’s (former owner of Kinney’s A/C & Heating) grandson. I was taught by the best from right out of High School. “Papa” cut me NO slack. I started out as a duct mechanic’s helper. I went to vo-tech at night to learn the basics and the school of hard knocks during the day. From duct mechanic helper, I progressed to Job Foreman, running crews from 2 to 4 on jobs such as St. Paul’s School in Leesburg or Books-a-Million in the Lake Square Mall, then to Sales and Service Manager. I learned design and indoor air quality. Quality and fairness was our backbone and it was second nature. Anything else was unacceptable.

I was taught to be the customer’s informer, my customers are intelligent people. Give them enough information and let them make the smart choice that fits their budget. My reputation will be my highest advertising investment.

About BBB

BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Contact BBB Serving Central Florida at 407-786-9008.

Thank you, Mike P.

We received an email complimenting our technician, John:

“John was excellent in correcting the problem. He represents your Company well and has excellent customer service skills. Thank you again for facilitating the AC being in the same place. You have a loyal customer!
-Mike ”

Thank you, Mike. We appreciate the feedback and you and ALL our loyal customers.
The Brown’s Arctic Air TEAM

Busy days, Summer heat is on its way.

New install this morning.

Second install of 2017

This ‘summer’ like winter is keeping us busy!

Bobby Brown

Bobby redecking a platform

Uncle John saudering the frigerant lines

Uncle John saudering the frigerant lines

New Install first of 2017

And many more to come!



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